Zesmir Order Support
Shipping & Delivery
Zesmir can review shipment options for eligible international destinations. The carrier, freight charge, transit estimate, customs route and packing method are confirmed for the specific order after the destination, parcel, material and product risk are known.
From approval to receipt
What happens before an order reaches the carrier
- 01ConfirmOrder, recipient and destination
- 02ProduceManufacturing and agreed inspection
- 03PackProtection matched to product risk
- 04DispatchCarrier handoff and shipment record
- 05ReceiveTracking, customs and delivery check
Policy review draft · September 8, 2026
Delivery terms are confirmed for the actual order
This policy covers custom 3D printed parts, prototypes, custom figurines, pet models, resin models, metal components, CNC projects and eligible Shop orders. Production and shipping are separate stages. A delivery plan becomes meaningful only when the finished item, packing size, destination and requested service are known.
Production timeDepends on process, material, quantity, finishing, inspection and packaging.
Transit estimateConfirmed from the destination and available carrier service when the order is reviewed.
Import chargesPaid by the customer unless a written quotation clearly states otherwise.
International Shipping Coverage
Zesmir supports shipping to eligible international destinations. Availability is confirmed for each order based on the destination, parcel, material, customs requirements, carrier service and delivery address.
Restricted destinations, remote areas, dangerous or regulated goods, and oversized or overweight parcels may be unavailable or may require additional review and charges. “International shipping” does not mean that every product can be delivered to every country.
How the Carrier Is Selected
DHL Express, FedEx Express, UPS Worldwide or another suitable logistics provider may be considered according to the destination, parcel size, declared product information, service availability and project requirements. Listing a carrier here does not guarantee that it is available for every route or order.
Production Time and Transit Time
Total turnaround includes production and shipping, but these periods are assessed separately. Production time depends on model complexity, selected process, material, quantity, post-processing, hand-painting, inspection, approval and packaging requirements.
Transit estimates begin after the packed order has been handed to the carrier. Carrier capacity, customs inspection, destination rules, remote-area handling, weather and other events outside Zesmir’s control can change the delivery date. The applicable estimate and schedule should be confirmed in the written quotation or order documents.
Freight Charges, Customs and Import Taxes
Freight can change with packed dimensions, actual or billable weight, destination, service level, remote-area conditions and special handling. The shipping charge included with an order applies only to the confirmed shipment details.
Customers are responsible for customs clearance fees, import duties, local taxes, administrative charges and other fees required by the destination country unless a written quotation clearly states otherwise. As importer of record, the customer is responsible for local import regulations, customs documentation requirements and product inspection rules.
Zesmir cannot set or collect charges imposed independently by customs authorities, carriers or local agencies unless those charges are expressly included in the agreed order terms.
Tracking, Delivery Details and Address Changes
After an order is packed and handed to the carrier, Zesmir provides shipment information and a tracking number when available. Tracking events are controlled by the carrier and may not appear immediately after collection.
Customers should confirm the recipient name, company, street address, postal code, phone number and email before dispatch. Incorrect or incomplete information may cause delay, return, storage charges or other fees. An address change requested after carrier handoff may be unavailable or may create an additional charge.
Packaging, Delivery Inspection and Problems
Packaging is reviewed according to product size, weight, material, surface finish, loose accessories and fragile features. Painted figurines, crystal products, functional parts and machined components may need different contact layers, inserts, separation or outer-carton protection.
Inspect the shipment promptly
If the outer carton, internal packaging or product appears damaged, keep the packaging and take clear photos of the shipping label, every side of the carton, the internal protection and the affected product. Send the order and tracking details to Zesmir so the case can be reviewed against the order terms and carrier process.
Read Returns & Refunds PolicyBefore dispatch
Confirm these delivery details
- Approved product or part revision
- Finished quantity and packing scope
- Recipient name, phone and full address
- Destination country and postal code
- Requested carrier service or delivery date
- Known import, labeling or handling requirements
Project-specific review
Need a Shipping Plan With Your Quote?
Send the part or product details, quantity, destination country, postal code and requested date. Zesmir can review production, packing and delivery as one order-specific plan.