Returns & Refunds

Retail return eligibility

You may request a return for an eligible ready-to-ship product within 14 calendar days after the tracking record shows delivery. The return period begins on the delivery date, not the order date.

For a change-of-mind return, the product must be unused, uninstalled and in its original condition. Include the original packaging, accessories and every part supplied with the item. A used product, missing parts, damage caused after delivery or unsuitable repacking may reduce or remove eligibility for a full refund.

Damaged, defective or incorrect products

Inspect the parcel shortly after delivery. Report an item that arrives damaged, appears defective or differs from the order within 7 calendar days after delivery.

Keep evidence from the delivered parcel

• Order number and checkout email address
• Clear description of the problem
• Photos of the product and affected area
• Outer parcel, shipping label and damaged packaging where relevant

Keep the item and all packaging until Zesmir confirms whether a physical return is required.

After review, Zesmir may arrange a replacement, repair, partial refund or full refund according to the confirmed problem. If the issue is confirmed as a Zesmir error and a physical return is required, Zesmir provides approved instructions and covers the reasonable authorized return shipping cost.

How to request a return or remedy

1. Email the requestContact [email protected] before the applicable deadline.
2. Identify the orderInclude the order number, affected product, reason and supporting photos where relevant.
3. Wait for reviewZesmir confirms the available remedy and whether the item must be returned.
4. Return only if authorizedPack securely, use the instructed trackable method and keep the receipt.
5. Share trackingSend the return tracking number and retain the shipping record until the case is complete.

Return shipping and fees

Refund timing and payment method

When a returned item is required, Zesmir normally inspects it within 3 business days after receipt. Once a refund is approved, Zesmir normally issues it to the original payment method within 5 business days. A bank or payment provider may need an additional 5 to 10 business days to display the credit.

A refund may be reduced when an item is returned used, incomplete or damaged for reasons unrelated to delivery or manufacturing. Zesmir will explain any adjustment before completing the case.

Custom, personalized and made-to-order products

Custom 3D printed parts, CNC parts, personalized figurines, painted models, prototypes, OEM production, custom packaging and other made-to-order work are produced for a specific buyer. These orders cannot be returned because of a change of mind after production, material preparation or paid design work begins.

If custom work materially differs from the approved file, written specification or confirmed sample because of a verifiable manufacturing error, notify Zesmir within 7 calendar days after delivery. Zesmir reviews the order records and may arrange a reprint, repair, replacement, partial refund or refund as appropriate.

Order cancellations

A ready-to-ship retail order may be cancelled before dispatch. Once the parcel has been handed to the carrier, an eligible item must follow the return process.

For custom manufacturing orders, contact Zesmir immediately. Cancellation is not available after production begins. When work has not started, a refund decision may account for approved design, engineering, material or payment-processing costs already incurred.