📄 Mentu Studio – Privacy Policy

Welcome to Mentu Studio (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data and intellectual property. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://zesmir.com) and utilize our custom 3D printing and handicraft services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us when using our website or requesting a quotation:

  • Contact Information: Your name, email address (e.g., to correspond regarding your project), phone number, and shipping address for global delivery.
  • Design & Engineering Data (Crucial): 3D design files, CAD models, specifications, and images (including formats such as .STL, .STEP, .STP, .IGS) uploaded through our contact forms or shared via WhatsApp/email for technical review and prototyping.
  • Communication Data: Any details or preferences you share when communicating with our studio via email, WhatsApp, or Facebook.

2. Intellectual Property & 3D File Confidentiality (Our Strict Commitment)

As a premium custom manufacturing studio, we understand the critical importance of protecting your designs, proprietary prototypes, and personalized creations.

  • Strict Confidentiality: All uploaded CAD files and 3D models are treated as strictly confidential. They are accessed exclusively by our internal engineering and production teams for the sole purpose of DFM (Design for Manufacturability) review, pricing evaluation, and printing.
  • No Commercial Exploitation: Your designs will never be shared, sold, rented, or distributed to any third party, nor will they be used for any commercial replication outside of your direct order.
  • Non-Disclosure Agreements (NDA): We are fully prepared to sign a formal Non-Disclosure Agreement (NDA) before you upload or transmit any proprietary commercial designs. Please contact us directly at lqqmmvip@gmail.com to initiate the NDA process.

3. How We Use Your Information

We use the collected data to operate our studio efficiently and provide top-tier services:

  • To generate precise quotes and perform engineering file reviews within 12-24 hours.
  • To process, manufacture, and deliver your custom 3D prints, miniatures, and engineering parts.
  • To manage global express shipping and track shipments via DHL, FedEx, or UPS.
  • To respond to your inquiries, support requests, or messages via WhatsApp and Facebook.

4. Data Sharing and Third-Party Disclosures

We do not sell or trade your personal information or design assets. We only share data with trusted third-party service providers necessary to complete your project:

  • Shipping Carriers: We share your name, phone number, and shipping address with global express carriers (such as DHL, FedEx, UPS) to ensure secure delivery.
  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. International Data Transfers

Mentu Studio operates globally to serve independent creators, engineers, and companies worldwide. Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Your Rights (GDPR & CCPA Compliance)

Depending on your location (such as the European Union or California, United States), you may have the following rights regarding your personal data:

  • The right to access, update, or delete the personal information we have on you.
  • The right to request deletion of your uploaded 3D design files from our secure servers after your project is completed and shipped.
  • To exercise any of these rights, please contact us at our official contact points listed below.

7. Contact Us

If you have any questions about this Privacy Policy, your data protection, or if you wish to sign an NDA before uploading files, please contact Mentu Studio at:

Official Facebook: https://www.facebook.com/profile.php?id=61590130393657

Email: lqqmmvip@gmail.com

Phone: +86 177 2449 5525

WhatsApp Direct: https://wa.me/message/4QC7PKZ2RUMXH1