Privacy Policy & Project File Confidentiality

This Privacy Policy applies when you visit zesmir.com, contact Zesmir, request a manufacturing quotation, submit project files, create a customer account or purchase a product.

Zesmir manages this website and is the contact point for questions about personal information and uploaded project files. This policy does not replace project-specific confidentiality, purchase or non-disclosure agreements.

The website and WooCommerce may use cookies or similar identifiers needed for core functions such as customer sessions, account access, cart contents, checkout and security. Blocking necessary cookies may prevent parts of the shop from working correctly.

Zesmir uses Google Analytics 4 through Google Tag Manager to measure website traffic and actions such as successful inquiry submission, WhatsApp or email clicks, and service-page contact-button clicks. These analytics events are configured not to include form-field contents, uploaded CAD files, photos, messages, names or email addresses.

Google Analytics may use first-party cookies and device or browser information to distinguish visits and create aggregated reports. You can restrict or delete cookies through your browser and use Google's Analytics opt-out browser add-on.

Payments may be processed through a third-party payment provider. Payment credentials entered in a provider's checkout interface are handled under that provider's terms and privacy practices. Zesmir may receive transaction status, reference, payer or contact information and other records needed to confirm and support the order.

Do not send full payment-card or payment-account credentials through ordinary email, WhatsApp, Facebook or project-upload fields.

Zesmir does not sell personal information or project files. Information is shared only when reasonably necessary to operate the website, complete a requested service, protect legal rights or comply with applicable law.

Zesmir serves customers in multiple countries. Information may therefore be processed in a country different from the one where you live, including where Zesmir or a service provider operates. We take reasonable steps to limit access and protect information according to the purpose for which it was supplied.

Inquiry, account, order and project information is retained only for as long as reasonably needed to respond, complete the work, provide support, maintain business records, prevent misuse, resolve disputes or meet legal obligations. Different records may require different retention periods.

No online transmission or storage system can be guaranteed completely secure. Zesmir uses reasonable administrative and technical measures intended to reduce unauthorized access, loss, misuse or disclosure.

Depending on where you live and the applicable law, you may have rights to request access, correction, deletion, restriction or a copy of certain personal information. You may also object to or limit certain processing where the law provides that right.

Zesmir may need to verify your identity and request details before acting. Some information may be retained when required for an active order, transaction record, security, dispute or legal obligation.

Zesmir's website and manufacturing services are intended for adults and business users, not for children. A parent or guardian who believes a child has provided personal information may contact us to request review and appropriate deletion.

Zesmir may update this policy when website functions, service providers or legal requirements change. The version shown on this page applies from its stated update date.

For privacy questions, access or correction requests, file-deletion requests, or NDA arrangements, contact Zesmir and describe the relevant account, inquiry, file or order.